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ALIA Information Online 2019
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Delegate FAQs

Questions & Answers

Question: Can I share a registration?
Answer: Yes, if you are choosing to share your registration you will only be issued with one name badge, satchel and handbook. We can issue the badge in your organisation name but you will need to notify us of this during the registration process.

Please ensure all people attending under a shared registration are aware of the badge name and bring a printed copy of the registration conformation. Only one person under a shared registration may attend any one time. Badges should be passed onto the next registrant or returned to the registration desk at the end of the session. Attendees must hold a badge to attend and badges will not be reissued if not returned.
Question: What time does the information desk open?
Answer: The information desk can be found in the Grand Ballroom Foyer on level 3 of the Hilton Hotel, Sydney, opening hours are as follows:

 

Tuesday 12 February 2019
7:30am - 5:00pm

 

Wednesday 13 February 2019
8:00am - 5:00pm

 

Thursday 14 February 2019
8:00am - 5:00pm
Question: How many registrations can my institution get at the member rate?
Answer: ALIA Institutional Members in categories C1 to C3 are eligible to register one delegate at the member rate and C4 and above may register up to three delegates at the member rate.

To find out what your category is, please contact the ALIA Membership Team on +61 2 6215 8222.
Question: I have special dietary requirements – what do I do?
Answer: During the registration process you will be asked to list your special dietary requirements, which will be passed onto the venue closer to the event date.

Every effort will be made to accommodate all special dietary requirements where advance notification was given. You will need to make yourself known to a Hilton Hotel staff member at catering times in order to obtain your special meal.
Question: I have accessibility requirements – what do I do?
Answer: During the registration process you will be asked to list your accessibility requirements, which will be passed onto the venue closer to the event date.

Access and facilities for people with disabilities are provided throughout the venue.
Question: Will there be internet at the conference?
Answer: Delegates have access to complimentary WIFI for the duration of the conference. Login details will be provided onsite.
Question: Is payment required prior to attending the conference?
Answer: All registrations must be paid in full prior to the start of the conference.
Question: What is the cancellation policy?
Answer:

Cancellations received by 28 January 2019 will receive a refund less 20% of your total registration charge. No refunds will be given after 28 January 2019.

Registrations can be transferred to other individuals at no cost (in the same registration category) up until 5 working days prior to the start of the conference.
Question: What is the dress code for the conference?
Answer: The dress code for the conference sessions is smart casual.
Question: When will I be able to access the papers from the conference?
Answer: All conference papers, and keynote video recordings will be available on the conference website within two weeks of the conference closing.
Question: I need to leave a message, what do I do?
Answer: Messages may be left at the registration desk. As no responsibility can be taken to deliver messages personally, please check with the registration desk regularly if you are expecting messages.
Question: Where can I charge my electronic device?
Answer:

Need to charge your mobile phone battery or laptop? Where possible, power boards will be provided at the back of session rooms for delegates needing to recharge devices, please do not leave any valuables unattended as responsibility cannot be taken for them. You can also use the charge bar in the Exhibition Hall.
Question: Where is catering served?
Answer: Lunch, morning and afternoon teas will all be served in the Exhibition Halls on Levels 2 and 3.
Question: Is childcare available onsite?
Answer:

Unfortunately there are no childcare facilities available onsite. If you need to organise childcare during the conference please take a look at this website for information on local providers. Please note that we do not recommend any of these providers and you should make your own enquiries about the suitability of the services offered.

A parents room is available at the venue for delegates to use if needed.
Question: Do you have a prayer room available?
Answer:

There is a room available should you need a prayer room. Please contact us at events@alia.org.au for details.
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