The challenge of ensuring that research outputs are captured in a timely manner, academics are not frustrated with administrative processes and using powerful tools such as ORCiD to their full advantage is one faced by all universities. Coupled with senior managers’ increasing information needs to use research outputs data to answer key questions such as ‘who should we be collaborating with?’ adds additional pressure for streamlined whole-of-university processes, often when different areas work at cross-purposes.
Through an intentional ‘one team’ collaboration between Library, Business Intelligence and Planning, Information Strategy and Technology Services, Research and Innovation Services, and Human Resources teams, UniSA has managed to support schools and academics to deliver enhanced end‐user services and to introduce efficiencies across the organisation with the support of the Deputy Vice Chancellor: Research and Innovation. The benefits of this approach have led to the following in a time period of only 18 months:
The project leveraged existing enterprise systems including Appian business process management workflow software, the Alma library management solution and vendor APIs.
The system delivers academics automated weekly notifications of new research outputs harvested from Scopus and Web of Science. Academics then either claim or reject the output and upload the post-print where applicable. Academics are also able to use a DOI lookup or manually submit publication details.
The development of the new Repository discovery interface was informed by stakeholders and the display also includes additional citation details, funding, and linked research datasets. A comprehensive whole‐of‐university communications plan (including support resources) was executed with capability building sessions delivered by Library and other staff.
The system has been in operation since August 2015 and initial uptake has exceeded expectations with academics quickly adapting to and engaging with the new process. Typically, academics claim outputs within a week of notification and the average time for a researcher to review and finalise an output is under five minutes.
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